Sigfox Canada is now Skylink IoT Solutions!
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Off-Contract Device

A device appearing as off-contract is considered as not able to communicate anymore. The device might be physically communicating but its messages will not be delivered on the Sigfox Cloud.

Reasons for the off-contract status

There are multiple reasons why a device would enter this status:

  • Its subscriptions has expired and the device was unable to renew it since the contract it was using is depleted/oudated.
  • Its renewal was not authorized (see the Subscription automatic renewal article for more information).
  • It was unsubscribed (see the Set unsubscribe date article for more information).
  • It was used in a replacement (see the Replace a device article for more information).

How to exit the off-contract status

In order to exit the off-contract status, you have to use the Restart feature (see the Restart a device subscription article for more information).

Sigfox Canada is now Skylink IoT Solutions

Why did we rebrand?

We are expanding our technology offering to better meet the needs of our customers. We will remain the exclusive provider of Sigfox technology in Canada and now will offer other connectivity solutions to ensure we meet all the needs of our customers.  

In many instances, customers are looking for multiple IoT solutions so by expanding our technology offering we can provide complimentary connectivity solutions including, Cellular, WiFi, Bluetooth, and even other LPWAN technologies. We are focused on being the best solution provider for our customers.

How will our customers be impacted?

This is great news for our customers in Canada and the U.S. as you will have more connectivity options to best meet your business IoT requirements, and we will work closely with you to find the right solution.